Support.
Last updated:
Email support@heardmgmt.com and a person answers — usually within 1 business day. Tell us your venue and, if it's about a specific event, the event date.
Operators
Dashboard, billing, venues, templates, or anything about your account — email support@heardmgmt.com from your account email. Suite Premium accounts get priority handling.
Captains
Can't see tonight's event? Your manager assigns events from the dashboard — ask them first. App trouble (sign-in, sync, notifications) — email us with your venue name and we'll sort it.
Event clients
Questions about your event, proposal, or balance go to the venue hosting it — they have your event record and can resend any link. If a portal link won't open, ask the venue to resend it; links can expire and a fresh one takes seconds.
Data + privacy requests
See Privacy and Account deletion, or email privacy@heardmgmt.com.
Contact: support@heardmgmt.com · Also useful: privacy · terms · account deletion