Account deletion.
Last updated:
Email privacy@heardmgmt.com from the email on the account and we delete within 30 days. Legal and financial records — signed contracts, their audit trails, payment ledgers, and published BEO snapshots — are retained as the law requires; everything else goes.
How to request
Email privacy@heardmgmt.com with the subject "Delete my account" from the email address on the account. Captains may also ask their operator to remove them. Event clients (who never have accounts) may request deletion of their contact record through the venue or directly from the email on their event. We confirm, then delete within 30 days.
What is deleted vs retained
| Data | On deletion |
|---|---|
| Profile (name, email, phone), push tokens, devices | Deleted |
| Draft proposals, unpublished BEOs, notes, messages | Deleted |
| Event photos captured in the app | Deleted |
| Signed contracts + e-signature audit trails | Retained (legal obligation; typically 6 years) |
| Payment ledger, invoices, refund records | Retained (tax + financial obligation; typically 7 years) |
| Published BEO snapshots attached to executed events | Retained with the event record |
| Client contact details on retained legal records | Minimized to what the record requires |
Operator account closure
Closing a venue account cancels billing at the period end and starts a 90-day export window, after which operational data is deleted on the schedule above. Retained legal and financial records stay archived, access-restricted, until their retention period ends.
Contact: privacy@heardmgmt.com · Also useful: privacy · terms · support